Service & maintenance
Our approach to critical power management means that we can service and maintain equipment of all types from all manufacturers.
By carrying out regular maintenance service visits, in accordance with the recommended maintenance schedule, we can maximise system uptime and reduce the cost of premature component failure.
We can tailor our maintenance programmes to suit your requirements, ensuring a best-fit solution to your specific situation.
In the unlikely event of a fault, one call to our permanently manned Thailand service centre will despatch a Chloride engineer on 24/7 call-out, 365 days a year.
Chloride offers a range of agreed response times and essential spares are held at local depots ready for immediate despatch. Our objective is always to achieve a 'first visit fix' so that your critical power equipment is returned to normal operation with minimal delay. Connection to our market leading LIFE.net system will aid analysis of system faults and support our local technical resources in achieving this objective.
Our system engineers and technical support staff are routinely assessed and certified to work in controlled environments. These include areas of high security, restricted access and areas where there is a heightened risk from the customer’s business activity such as rail, airport, and military facilities.
Chloride service contracts
There are a wide range of contract options available to meet individual customer needs; these typically cover the following scope of work:
- Co-ordinated, planned, preventive maintenance programme
- Regular engineering reports, including recommendations
- Technical evaluation of critical power systems
- Management of spares availability
- Emergency call-out facility with pre-agreed on-site response time
- Access to 24/7 technical support 'hot lines'