Chloride service capabilities
To achieve the highest client service levels and critical power system dependability, Chloride has a range of standard and customer specific service offerings.
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In developing a wide range of service offerings to meet the full requirements of the critical power system, Chloride recognises the importance of the management of three key core competences: |
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Resource
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Logistics
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Technology
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In partnering with Chloride, clients can be assured of the management of these critical areas of expertise and are provided with service excellence, regulatory compliance and complete confidence in their critical power system.
Resources
Chloride has field service engineers and technical staff who receive regular training and development from Chloride Academy, company's corporate university for secure power solution, first in the UPS industry. Chloride operates from national and international offices and is the largest dedicated critical power service team in the industry. Chloride has a central service centre manned 24/7 to provide the required technical support, diagnostics and solutions.
Logistics
Our technical resources can be mobilised 24/7 to be on site within a range of pre-agreed response times. Strategically located spares are available for despatch across worldwide sites with the objective of maximising equipment uptime with a first time fix. Logistical support extends to the availability of hire equipments, specialist transport and a wide range of branch stock.
Technology
LIFE.net is the market leading remote monitoring and diagnostic system for UPS and diesel generators, that provides 24/7 real-time performance monitoring of your critical power installation. LIFE.net connects your installation directly to the 24/7 service centre and provides both predictive and fault condition alarms to maximise system availability. The immediate response to alarm conditions, followed by expert analysis of the information provided by LIFE.net, means that our technical support team can diagnose problems and implement solutions.
When LIFE.net is combined with Chloride’s market leading product technology, software connectivity solutions and extensive service capability, the customer can have complete confidence in the integrity and security of their critical power system.