Customer care
Wendy Thompson
Last year Chloride carried out an extensive survey to find out how you, our customers, felt we were performing against the areas which matter most to you. We listened to what you wanted and one of the key areas for you was, should a complaint be made, you wanted it dealt with efficiently. This is, therefore, a primary part of my role as Customer Care Manager.
We have a new complaints procedure, which I manage, to ensure that all issues are investigated and resolved, keeping you updated throughout the process. We are also capturing your feedback from all areas of the business to aid us to improve our processes where it matters to you most.
To help us understand your needs and requirements we welcome all feedback, positive and negative, to enable us to provide you with the service and product you require. Please do not hesitate to contact us regarding any part of our business by filling in the feedback form.
