System design expertise
Fully compliant paperwork
Experienced, qualified & certified engineers
Programmes tailored to your needs
Expert technical support
Advice and ordering procedure
Evolving power requirements catered for
Our pre-sales consultancy service is aimed at supporting your engineers from the upstream project engineering stage to the final procurement stage. We provide your engineers with the best technical solution proposals, underpinned with environmental, functional and operational analysis. This leads to a commercial proposal to meet your budgetary purposes.
Benefits to you
Our sales and design engineers assist you in determining the most suitable power protection solution. They provide you with:
- Detailed electrical specification of selected UPS system
- UPS mechanical dimensions and operating conditions
- Detailed specification of the selected battery, plus battery calculation datasheet
- Statement of compliance with your requirements
- Quality plan and quality certifications
- Single line diagram
- Comments and advice on the selected UPS configuration
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Our customer oriented project teams treat every project as unique. We have teams arranged geographically in: Western Europe, Eastern Europe, Far East, South-East Asia, North America, South America, Middle East and Africa. Each team takes care of the design and manufacturing of its customers' power protection solutions.
The project manager will be your prime contact from order through to commissioning.
Benefits to you
Our project management team provides you with full project details, to ensure smooth running from design to commissioning.
Each team is fully accountable for:
- Detailed project schedule
- Complete set of technical drawings
- UPS system literature, including installation instructions
- Tailor-made operation and maintenance manuals
- Full compliance in the factory acceptance test
- Delivery on time
- Project commissioning requirements
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We work alongside you to ensure that your UPS system is ready on time, from assisting you in supervising the on-site installation to performing the UPS commissioning. As an OEM, we recommend that the commissioning is performed by Chloride’s engineers, to avoid any mistakes and to guarantee optimum performance over the whole lifetime of all vital elements.
Commissioning
Commissioning involves a scheduled on-site visit during which our service engineer performs:
- Complete check of the environmental conditions
- Inspection of connections
- System startup
- Complete check of operating parameters
- Test of the control and signalling units
- Assessment of battery performance under mains failure conditions (partial battery discharge)
Other operations can also be performed such as battery installation and filling, autonomy testing and on-site witness testing.
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We are committed to product support and to understanding your needs in order to optimise UPS performance and availability. Our maintenance packages help you to keep your UPS at its maximum efficiency.
Service contracts
A service contract gives you total commitment from Chloride to:
- Schedule preventative maintenance visits, according to your maintenance plan
- Maintain your Chloride UPS at maximum efficiency
- Provide full technical support including 24/7 hotline available for:
- Understanding UPS events
- Analysing fault status and alarms
- Diagnosing the equipment and the sub-assemblies
- Solving problems remotely
- Helping to restart the system
Opting for one of our maintenance packages helps you to:
- Maximise UPS reliability through the entire life cycle
- Reduce breakdown risks
- Consider risk management at a fixed cost
- Follow a proactive approach to disaster recovery
- Control your maintenance expenditures
- Benefit from 24/7 technical support
- Get preferential rates on spare parts and repair visits
- Maximise profitability through minimised downtime
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We are committed to support your business continuity by providing a spare parts arrangement tailored to the criticality of your UPS application and a replacement programme designed to suit the life cycle of your UPS.
Spare parts arrangement
A proactive approach is taken by our spare parts team, to provide you with the right recommendation according to your application:
Replacement parts programme
Using the expected lifetime of your UPS our spare parts team designs a replacement programme.
For older UPS the following replacement parts are available:
|
UPS age |
Spare parts solution |
|
|
<10 years |
Replacement parts available |
|
>10 years |
Fully tested alternative
replacement kits for obsolete parts |
Using the original manufacturer’s spare parts guarantees you:
- Complete reliability of the delivered items
- Guaranteed compatibility with existing components
- Reduced delivery time at the lowest price
- Extended lifetime of your UPS system
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To meet the constantly evolving market and to keep ahead of new international standards, we are continually striving to produce innovative products to meet our customers' needs. These include:
- Additional hardware and software kits for the Apodys range, to give new functions to your UPS system (i.e. additional battery monitoring system, additional communication features)
- Updated hardware kits to extend UPS lifetime beyond 30 years (i.e. Coredel battery chargers for French nuclear power plants)
- Tailored refurbishment proposals, either at the customer’s site or at Chloride’s factory
Choosing Chloride for your refurbishment gives you the option of additional features to your UPS, improved power protection and extended UPS life.
Recycling
As an ISO 14001 certified company, the prevention of pollution is an essential component of our management policy. We take a non-polluting approach to meet our customers' environmental requirements including:
- Eco-friendly recycling solutions for our customers' batteries and converters
- The best environmental conditions possible for our UPS manufacturing operation
- Eco-design of our UPS from birth to death
Using Chloride for your battery and UPS recycling ensures that you will have full compliance with European regulations by using subcontractors approved for their high quality recycling capabilities and a non-polluting process for recycling.
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